New Features Aimed at Business Customers Seeking Anytime, Anywhere Access
Desert Commercial Bank has rolled out a new mobile banking service that enables unprecedented customer access to accounts via web-enabled cell phones or mobile devices. The locally owned and headquartered bank, specializing in business banking for the Coachella Valley and Imperial County, becomes the first community bank in the region to offer the advanced technology.
With the new mobile platform, Desert Commercial Bank customers will be able to view balances, monitor account activity, transfer funds between accounts, and receive e-mail or text message alerts concerning direct deposits and balance thresholds. The bank designed the service over a period of several months, while monitoring account usage activity and trends to ensure features addressed the unique needs of the DCB customer base – particularly small business owners.
Bank information technology specialists integrated strong security features within the mobile banking program. Examples include: multiple levels of authentication; a unique mobile PIN requirement; and a one-time password or link that changes each time an individual logs onto the site. Customers, meanwhile, are encouraged to protect their password and PIN, verify all correspondences as authentic, and securely log off each session to ensure the safety of sensitive banking information.
Desert Commercial Bank President and CEO, Tony Swartz points to the new mobile banking platform as an example of how community banks can develop a competitive edge over the large mega banks.
“When you combine the highly personalized nature of community banking with leading-edge technology, you end up with a superior customer experience,” said Mr. Swartz. It effectively extends the highly personalized relationship and interaction that we are known for delivering.”
He added, “We want to be where our customers need us to be – at home, in meetings, out of town – and provide actionable information whenever they need it. This technology allows that to happen. Our customers are no longer constrained by bank hours or locations.”
For more information about DCB mobile banking, individuals are encouraged to contact the bank and ask for a demonstration. For those that wish to enroll directly, they can do so by visiting www.desertbanking.com.
Certain statements in this communication, including statements regarding the anticipated development and expansion of the Bank’s business, and the intent, belief or current expectations of the Bank, its directors or its officers, are “forward-looking” statements (as such term is defined in the Private Securities Litigation Reform Act of 1995). Because such statements are subject to risks and uncertainties, actual results may differ materially from those expressed or implied. These risks and uncertainties include, but are not limited to, risks related to raising additional capital, the local and national economy, the Bank’s performance and implementation of its business plans, loan performance, interest rates, and regulatory matters.